Frequently Asked Questions

IF YOU DON’T SEE ANSWERS TO YOUR QUESTIONS, PLEASE GIVE US A CALL AT (808) 345-7178.

Where is Sunset Party Rentals located?

Our office is located in Hilo but our service extends island wide.

Is delivery available?

Yes, we deliver island wide. Delivery fees vary based on the location of your event. Our standard delivery and pickup is Monday – Friday between 9:00am and 5:00pm and Saturday – Sunday between 9:00am and 4:00pm. After hour deliveries can be made at an additional charge.

Where will equipment be dropped upon delivery?

Our delivery service consists of delivering your rental equipment to a nearby ground level site, outside the rear of our truck. Any deliveries involving stairs, elevators, or pathways with large obstacles that could prevent easy access to the drop-off locations, or excessive distances from our truck will be billed at the rate of $30.00 an hour per man, at the discretion of the delivery driver. Deliveries with excessive distances or deliveries with set-up can be arranged, but need to be scheduled in advance – not at the time of delivery.

Delivery location needs to be specified when placing order. Tents and lighting will be set up by Sunset Party Rentals employees upon delivery. Chairs & Tables will be stacked in a neat pile under the tent and we expect to have it placed that way when we pick up.

Will you setup & breakdown my tables and chairs?

We offer our customers a Set-up & Take-down Package for their tables and chairs. It is $1 per chair and $4 per table. If you only require one or the other (set-up or take-down), the fee is split in half.  Sunset Party Rentals must be notified prior to set up and take down date if this service is required. If you do not choose this service, we will stack the tables and chairs under the tent or in an area protect from the weather.

Is set-up and take-down of equipment included in pricing?

Installation of tents is included in pricing. The only items that have a separate set-up and take-down fees are tables and chairs.

Can I pick up my order?

Depending on the size of your order, we do allow customer pick up. If you are picking up your order you will need to make sure you have the proper vehicle to accommodate the rental items.  Rental items must be place in an enclosed vehicle or covered to protect them from the weather.  There are specific items that require delivery and cannot be picked up; we will inform you of that when you call to place your reservation.  After hour pickups can be made at an additional charge.

What if I want to use a public park or area for my event?

You are responsible for obtaining any permits required for an event on public property. Following are some link that may be helpful:

http://www.hawaiicounty.gov/parks-and-recreation/

http://dlnr.hawaii.gov/dsp/parks/hawaii/

The client must provide supervision of the equipment (including overnight supervision) for the entire time of the rental. You are responsible for all the equipment from set up time to take down time.

How do I make a reservation?

Visit our contact us page and submit your information on the free estimate form. Please provide us with your email, the event location, and the number of guests attending. We will provide you an estimate based on this and if it works for you budget we will proceed with an invoice and a deposit.  You may also contact us during business hours at (808) 345-7178.

When should I make my reservations?

Ideally, orders should be placed at least 4-6 weeks in advance. If you are planning a large event it is better to make reservations as soon as possible to make sure the items you desire are available. We know that last minute events happen too, so give us a call to see if we can still help.

After I place my order, can I make changes?

Changes can be made up to a week before an event. All modifications will be subject to available inventory at the time.  Any change requests should be sent to Sunset Party Rentals via email to ensure the modifications are properly made.  Requested changes will be placed on an updated invoice and sent back to the customer for review.  It is the customer’s responsibility to review the updated invoice to ensure the modifications are correct.

How much of a deposit is required to place an order?

We require a 50% deposit to reserve your rental.

When is final payment due?

Final payment is due 72 hrs before delivery date.

What payments do you take?

Cash, checks and credit cards (Visa, MasterCard, Discover and American Express). If paying by cash, please have exact change as our drivers do not carry cash.

What about decorations?

Yes you may decorate however we require that no duct tape or adhesives of any kind or staples be put on our tents or rental equipment. All decorations including tape must be removed prior to pick-up. All equipment will be inspected upon take down and any damage to the tent or rented items will be assessed and the customer will be charged a fee based on severity of damage.

Do items need to be clean when returned?

Items need to be returned in the same condition in which they were received. A fee will be charged if items are stained or need special cleaning.

What happens if there are missing or damaged items when we return?

A missing item fee will be added to your invoice if any equipment is missing. Missing items or damage to equipment can only be determined once it has been returned to our warehouse. Sunset Party Rentals has up to 5 business days to process and record all charges.

That said, security of the rental equipment is your responsibility! Equipment must be protected from theft and weather-related damage while in your possession!

Can I have an estimate before making a reservation?

Yes, we’ll send a quote before confirming your order. To reserve your order a deposit must be placed.

What is the charge for long term rentals?

Please contact us if you need a long term rental.